Frequently Asked Questions
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Where are you located?
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Check-In Procedure
*When can I check in to my glamping site?
Check-in is at 3:00 p.m. If you will arrive after sunset, contact us in advance for a code to access the park's front gate. You are also welcome to come early and enjoy the park, before proceeding to your tent at 3:00 p.m.
*Is early check-in possible?
Early check-in at 1 p.m. is subject to availability and requires prior purchase. You may add on Early Check-in during your reservation process online.
*What should I do if I arrive late, and the ranger station is closed?
Using the gate code we provide you, enter the park and proceed to your tent but ensure to visit the ranger station the next morning for your vehicle pass.
*What is the check-in procedure?
Guests should give their name at the ranger station for confirmation. If not listed, show your confirmation number/email, especially for last-minute bookings.
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Check-Out Procedure
*What is the check-out time and process?
Check-out is at 11:00 a.m. Ensure all garbage is deposited in dumpsters upon leaving. Please turn on the ceiling fans and AC system with the thermostat to 73 degrees ‘cool.
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What's included in my glamping site?
You'll enjoy a tent like none you’ve ever seen before!
The inside of your tent will include:
- floor
- rugs
- beds
- lamps
- bed linens
- chairs
- heating & A/C unit
- electricity outlets for charging your devices
- Keurig coffee maker with (4) K-Cup pods & (2) Timberline Glamping coffee mugs (available for purchase)
- mini fridge
The outside of your tent will have:
- A large gravel site
- (2) Hammocks
- Wood fire pit
- Picnic table
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What should I bring?
*What is included in the glamping site?
The site includes a furnished tent with beds, linens, lamps, heating & A/C, a mini-fridge, Keurig coffee maker, hammocks, a charcoal grill, fire pit, and a picnic table. Additional add-ons can be purchased and ready for you inside your tent when you arrive.
*What should I bring?
Remember to pack comfortable clothing, both beach and bath towels, food and cooking supplies, drinks, and your favorite people! Don't forget essentials like matches, charcoal, flashlight, bug spray, sunscreen, a good book, games, and hiking shoes. Firewood and fire starters can be pre-ordered from us for convenience, or you may bring your own. Enjoy your stay!
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What is your cancellation policy?
INDIVIDUAL RESERVATION POLICIES
Refundable Period: Cancel more than fourteen (14) days before your reservation and receive a refund of 90% of the total reservation amount.
Non-Refundable Period: No refunds if you cancel within fourteen (14) days of check-in. You can gift your reservation to someone else.
Cancellation Method: All cancelation requests must be made in writing by emailing highlandshammock@tlglamping.com.
Weather and Illness: No cancelations or refunds for bad weather or personal illness. We recommend that all individual reservations purchase our Trip Protection for greater flexibility. Our glamping sites are open if Highlands Hammock State Park is open.
GROUP RESERVATION POLICIES
Group Classification: Three or more sites are considered a Group Reservation.
No Trip Protection: Not available for group bookings.
Cancellation Deadline: Must email cancelations or changes to highlandshammock@tlglamping.com at least 30 days before check-in. Otherwise, you’ll be charged the full amount.
Deposit Policy: Group reservation deposits are non-refundable and non-transferable.
TRIP PROTECTION
Why Get It: Protects your trip against bad weather, unexpected illnesses, and unforeseen circumstances.
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Bathrooms
*Are there bathrooms?
The path/trail to access the restrooms and showers. There are no bathrooms inside of the tents.
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Air Conditioning and Heating
*Does the tent have A/C and heat?
Our tents have a mini-split A/C and heating system to enhance your comfort. But remember, they're canvas-walled tents. On average, you can expect that the unit will offer a 5-15 degree difference from the exterior temperature. During the heat of the afternoons, the A/C has much less impact on the interior temperature. The cooling ability can be as much as 20 degrees cooler in the evenings. This difference is significant, but the system is not equivalent to central A/C. We recommend that you keep tents closed during the heat of mid-day to trap in the cooler conditioned air, open at night for a breeze, and layer up in cold months. Enjoy nature with a touch of comfort.
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Pet Policy
We love our furry Glampers! Just add the pet fee Do you allow pets?
We love our furry Glampers! Just add the $50 pet fee for each pet in the add-on section at checkout or send us an email highlandshammock@tlglamping.com letting us know ahead of time and we will get that added.
Timberline guests must follow all Florida State Park rules regarding pets.
Key rules include:
*Pets may not be left unattended at the campsite for more than 30 minutes. Please understand that rangers may remove unattended pets if left for longer periods of time.
*Pets left confined inside a tent for the 30 minute window must be leashed or properly crated.
*You are financially responsible for any damage that is done to our accommodations by your pets.
*When on trails or around your campsite, pets must be confined, leashed or otherwise under physical control at all times. Leashes may not exceed six feet (6’) in length.
for each pet in the add on section at check out or send us an email letting us know ahead of time and we will get that added.
We just ask that you do not leave your pet alone in the tents at any time unless properly crated. You are financially responsible for any damage that is done to our accommodations by your pets.
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What happens if it rains?
Sometimes it rains. All of our tents are waterproof and have additional rain guards to ensure you still have an enjoyable experience. In fact, we have been told by guests that experiencing rain in our glamping tents is a great experience.
We do not cancel reservations due to rain, thunderstorms, or illnesses.
We do recommend protecting your trip at the time of your booking with WorryFree Booking in case of inclement weather or any illnesses that might arise. We do not cancel reservations due to rain, thunderstorms, or illnesses. Adding the travel protection by Worry-Free Booking (a 3rd Party Company) is easy, just select it as an add-on when making your reservation.
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Lost & Found items
We do have a lost and found, any item that is left behind will be placed in Lost & Found and remain there for 14 days. On the 15th day, any item left behind will be taken to our local donation center. If you left something behind, we are happy to mail the item back to you and charge the card on file for shipping and packaging (if needed).
